Personal Safety Training is imperative for any organisation wishing to reduce workplace violence.  Our courses and talks are valuable for all staff who may from time to time work with members of the public e.g. interviewing, home visits, travel, outreach work, lone working).    This course can also be combined with our Managing Challenging Behaviour Courses.  All our courses will be tailored to suit your requirements and budgets.  Below is a sample of the content we can cover in our personal safety courses.

The NNTC has teamed up with virtual college to provide cost effective e-learning training solutions in personal safety (see below)

• Identifying potential risky situations.

This introductory session allows delegates to talk about their work and identify the potential for personal safety risks such as home visits, attending meetings, travel by car, plane, train, taxi, bus, staying in hotels, reception work, lone working, 1:1 interviewing, working in the community, working in isolation etc.

• Recognising Reporting and Recording Incidents
  

This is an interactive session where delegates discuss their perceptions of what constitutes violence at work.  The key learning points are that violence is not just physical and the importance of reporting and recording all incidents so as to prevent future harm to themselves and others.

•  Personal Safety & The Law

This quick, fun (not boring) and interactive session highlights the legal responsibilities placed on staff and managers

• How to conduct a SAFE assessment.  

This simple two minute process encourages delegates to spend a little time before a meeting, visit or journey assessing potential risks and then acting on their assessment by PLANNING for their safety  

• Keeping yourself Safe when out and about. 

Delegates will develop individual strategies for improving and ensuring their safety whist travelling or working out and about in the community

• Working in other people's homes. 

Developing safe working practices and safe escape strategies to keep yourself safe.  We will review any lone worker systems the organisation may have in place and reinforce their importance or suggest improvements to be made.

• 1:1 meetings.

How to prepare your environment and conduct meetings safely.  We will also review the panic alarm procedures.

• Cash moving & handling
  
  How to handle cash safely and taking money to the bank.
  
  
• Lone Working
  
  The importance of keeping in touch with colleagues and emergency response systems
  
  
  
• Defusing Aggressive Behaviour
  
  Time permitting, delegates can also explore some postive strategies for dealing with aggressive or challenging behaviour
   
• Safe Escape and emergency response strategies
  
   

Obviously these are just examples of what we could cover on the course.  Contact us and we will discuss your requirements and develop a course to suit.

Methodology

This 2 day train the trainer course is designed to enable your trainers to deliver effective workplace violence prevention training to your staff.  The course is designed to suit your organisations requirements and can incorporate detailed discussion of Policy and procedures.

• Violence in the Workplace - some vital statistics
• Defining violence and the importance of reporting
• Personal Safety and the law
• Creating a Personal Safety Culture - the role of the trainer
• Causes of aggression and violence
• Identifying and assessing personal safety risks
• Avoiding and reducing personal safety risks whilst carrying out work-related duties (home visits, travel, meetings, lone working, interviewing, cash handling...)

• Workplace Conflict - what is it? and why it arises?
• Recognising and assessing the level of risk
• Strategies for remaining in control in the face of aggression
• The importance of verbal and non-verbal communication in dealing with aggressive or challenging behaviour
• Dealing with verbal abuse
• Dealing with low level aggression
  • listening skills  
  • dealing with complaints effectively - face to face and over the telephone
• Using calming and defusion skills to respond safely and effectively to high level aggression
• The importance of aftercare for victims and witnesses of violence and aggression

• trainer's manual
• training resources
• panic alarm
• course certificate  

• Personal Safety & The Law - The Manager's responsibilities
  
   
• The manager's role in incident reporting, recording, communicating and investigation
  
   
• Assessing the personal safety risks of staff
  
   
• Personal Safety Risk Assessment & Risk Management
  
   
• The manager's role in providing aftercare and support
   

Click on the icon to enquire about prices and to request a course outline.