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Introduction
Today’s working population is made up of a variety of cultures, religions, backgrounds. Different people behave in different ways depending on backgrounds, beliefs and cultures. It is imperative that a company understands behaviour amongst staff is often based on these beliefs, norms and cultures. At the same time, it is important that within a multiracial workforce that all cultures are considered.
Understanding cultural awareness and appreciating intercultural differences ultimately promotes clearer communication, breaks down barriers, builds trust, strengthens relationships, and yields tangible results in terms of performance.
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| Benefits of Cultural Sensitivity Training |
- Enhanced performance of employees
- Improved workforce relations
- Improved culture of inclusiveness
- Reduced potential tensions and complexities within the workplace
- Improved cross cultual communication and sensitivity
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| Cultural Sensitivity Training Sample Content |
The aim of this half day or one day course is to help delegates understand different cultures amongst their workplace and service users. Appreciating intercultural differences ultimately promotes clearer communication, breaks down barriers, builds trust and strengthens relationships. Click on the icon right to request a course outline and prices.
Sample Content:
- Importance and relevance of cultural awareness and equality and diversity within the workplace and
community environment.
- Overview of equality duties: purpose, importance and relevance to service delivery; improving external relationships, representation, strengthening internal relationships
- An awareness of legislation, equality and diversity principles and discriminatory practices
- Understanding your diverse workforce – multi racial workforce management
- Understanding your diverse service users
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